Frequently Asked Questions
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Each profession and regulatory body has its own requirement. These requirements are in a state of flux. As a result of the changing nature of professional development requirements it’s best to visit your association’s website.
Each course is created by instructor(s). The main part of each course is a set of videos that you can watch on-demand. Courses can also include quizzes, articles and supporting resources like PDF, Excel and other documents.
After completion of each course or package you will be able to download a certificate with the course title and number of hours. Certificates, as well as your study records, are stored for life and you can access them anytime.
The course starts as soon as you sign up - you will have full access to all course content and materials immediately and have up to 365 days to complete it.
Our Packages and Custom Package are subscription-based. That means after the end of the subscription period (usually a year) you will be automatically enrolled in a new Package with a new set of courses and charged the same amount. You can cancel the subscription anytime before the renewal date or within 10 days after the renewal and get a refund. No questions asked.
A Custom Package is a subscription-based service that allows you to select any courses from our platform within a specified number of total hours. Any courses that are available on the platform can be added to your Package. The Custom Package provides you with the freedom and flexibility of choosing courses for a discounted price compared to buying individual courses separately.
Unfortunately, we cannot share personal instructor information. If you have questions about a course please contact our support team.
Information is accurate as of the date the video was posted. We make every effort to ensure that videos are up to date.
In order to reset your password please use the following link: https://learnformula.com/forgetpassword. Enter the email address you used to sign up for our platform and a reset password email will be sent to this email address.
We strive to provide a broad range of content to professionals and are continually sourcing and publishing new content as it becomes available.
You will receive a “Certificate of Completion” upon viewing a course. We store your certificate on our database, so you don’t have to worry about losing it.
For your convenience, you can easily watch our videos on your phone and tablet as well as on your desktop or laptop computer. Anywhere you have an Internet connection can be a place to complete your professional development.
To register for a course, visit the course landing page, click ‘Add to Cart’. In your cart, enter your Payment Details, and click “Pay”. You can then view and access your purchased courses in the “My courses” tab in the top right header.
To be awarded the completion certificate, you must complete the course in its entirety, by viewing all videos, completing all interactive tasks and supplementary reading, and finishing all quizzes. Certain governing or accreditation bodies have further requirements. For example, to earn a IRS-registered certificate, you must complete all of the above, and additionally receive a minimum grade of 70% on the Final Exam. You should always check with your governing body to see specific requirements for your accreditation.
If you cancel within 10 days, and you’re not completely satisfied, we’ll give you all your money back. No questions asked. For more information regarding refund, complaint, and/or program cancellation policies please contact our offices at 888-987-0858. You may also reach out for support to Elma Zejnilovic at firstname.lastname@example.org
Once you have completed all the sections of the course, the course progress will show as 100% complete, and will now appear under the Completed tab in your My Courses page. Under the course thumbnail, click "Get a certificate" to view your certificate and download it, if you wish. The certificate is also stored in our database so you don't have to worry about losing it. Certificates become available immediately after you complete the course, and are stored in our systems indefinitely.
Every course is arranged uniquely by the instructor, but they're all easy to navigate through. Once you click on your purchased course, you'll see the curriculum, made up of videos, quizzes, and/or supplementary materials. To begin the course, simply click on the first video. From there, you can click on ""Next Activity"" to move through the course, or navigate through the course using the left-hand menu. Please note that you must view all videos in their entirely, and complete all quizzes, final exams, and supplementary materials, as applicable, for the course to register as complete, and to receive your certificate.
To purchase a Team License, first, locate a package you wish to purchase for your team. This may be either a Regular Package, or a Custom Package, to allow each member of your team to curate their own package. Once you have selected a package to purchase, please enter your information and click "Sign Up". In your Shopping Cart, click "Team License (2+)" and select the number of team members you would like to purchase the package for. Enter any coupon codes, and proceed through Checkout as usual. Once you have purchased the Team License, invite all your team members! You can check up on your team's progress by clicking "Team Courses" in the top right corner of your screen.